Retail Operations 
         
New York, NY              
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BETH K. KAPLAN
185 West End Avenue, Suite 5M
New York, New York 10023

Office: 212.595.3762 
Mobile: 917.855.5683
beth@bkkaplanconsulting.com
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PROFESSIONAL HISTORY
Consultant - The O Alliance
Consultant - Dash Design
Consultant - Muse Paintbar
Hudson Bay Company (Saks Fifth Avenue and Lord & Taylor)
Consultant - Alice & Olivia thru The Grayson Company
Consultant - Cole Haan thru The Grayson Company
Consultant - SKY I.T. Group
Consultant - Kid Brands, Inc.

Consultant - Warnaco Inc. dba Calvin Klein
Consultant - LittleMissMatched
Consultant - Tempur-Pedic thru The Grayson Company
Consultant - Deckers Outdoor thru The Grayson Company
Avenue 
Ann Taylor Inc. 
Lord & Taylor


Business Process & Customer Experience
Business Process & Resource Allocation
Retail/Hospitality Expansion Management
Workplace Services & Store Development
Due Diligence project for investor
Evaluation of merchandise presentation 
Technology - Customer Project Management
Process Improvement, Report Development, CRM and VOIP Implementation
Global Retail Operations CKU & CKJ
Retail Operations
Retail P & Ps and Operational Guidance
Retail P & Ps
Director Retail Store Operations
DVP Store Operations  
Various Mgmt. & Buying Positions


POINTS OF DIFFERENTIATION
Beth has built a reputation as an leader in the Retail and Wholesale Fashion and Consumer Products and Hospitality Industries with expertise in an extensive range of retail operations, business analysis, process improvement, project management, technology implementation and office facilities, maintenance & management.

Her experience in all aspects of retail, together with well developed organizational, managerial, and analytical skills combined with strength in operational and financial analysis makes her an invaluable resource as a consultant.  

Beth is a driven, innovative, “make it happen” individual that makes a profound impact on efficiency, quality of support, expense reduction and ultimately the profitability of a company.

REPRESENTATIVE CLIENT PROJECTS INCLUDE:  
• Initiating, implementing and managing New Store Development and
• Renovation of retail stores 
• Development of Global New Store Process
• Facilitating entry into retail-centric operations within a multi-
• billion dollar global wholesale/retail corporation to achieve growth
• objectives, and change the culture to one of a vertical organization 
• Evaluation, improvement and development of strategic business and  operating processes 
• Strategy and project implementation for Direct to Consumer Products     company  expansion to Omnichannel business
• Evaluation of businesses to improve operational excellence and
• efficiencies by implementing industry best practices 

• Developing Global Retail Policies and Procedures to achieve
 consistence globally and integration into company Intranet

• Defining standardized KPI Reporting Database and
• Dashboards with strategic business partners for implementation
• worldwide to achieve consistent management and reporting
• Microsoft Dynamics AX CRM Tool development and implementation
• Development of Qlikview reporting to provide insight for improvement of
 the Customer Experience and Product Quality

• Product development and quality control process improvement and
• flow documentation in Visio
• Integration of third party portal data into central reporting dashboard  for improved analysis capability
• VOIP System development and implementation
• Retail Store Operations project management and support
Technology Project Management and Account Service support


PROFESSIONAL AND BUSINESS EXPERIENCE
Beth began her career in retail at Lord & Taylor, starting as a buyer trainee and worked her way up through the ranks in store management and buying, achieving sales growth and successful financial results as a buyer.  

Her career at Ann Taylor, began as General Manager of the New York Flagship Store, she then moved into the corporate office; holding several operational rolls including DVP of Operations and Expansion for Stores.

During this time she built the Store Operations Team, redefined operational processes, developed the New Store Implementation Team and process that launched the expansion of the Ann Taylor Stores which added over 1,400,000 sq. ft. of retail.  

During her time at United Retail, Inc. she greatly expanded her experience. She played a key role in completing the vertical integration of the Avenue brand by branding the diverse store fleet and managing store real estate expansion through the successful opening, relocation, and renovation of over 300 store locations, representing over 1,500,000 sq.ft.

She also provided operational leadership for managing the store operations of the 500 plus store chain while developing the operational and business growth initiatives to drive store sales, increase efficiency, improve quality controls, reduce expenses, improve the customer experience and increase KPI results and profit.  

In 2009, Beth decided to draw upon her past experience and began to consult for other companies in the industry. The focus of her consulting work has been retail, wholesale, and hospitality operations; technology support, developing a superior and engaging customer/consumer brand experience, establishing initiatives to drive a successful “act vertical” retail platform across wholesale and retail divisions globally and New Store Development.

In 2016 she had the opportunity to work at Hudson Bay Company, first focusing on Real Estate & Store Planning working on opening Saks Off Fifth stores and then switching responsibilities to oversee the company's NYC corporate offices in charge of facilities, maintenance and office relocation.

In 2018 Beth returned to consulting, focusing on helping companies improve their business processes and implement best practices to improve efficiencies, customer experience and profitability.





    




































 
 
 


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