Revision of weekly sales flash for LMM Retail stores adding LY and Store Bonus Goal comparisons, ranking top, mid and bottom store performances, adding KPIs (UPT, DPT, SPEH and Conversion)
Store Visits for evaluation of Customer Experience, Operational and IT/POS improvements needed as well as coordination with Lloyd Group IT Services and KWI POS to implement improved store POS and PC functionality and consistency
Evaluation of KWI reporting capabilities, developed new reports for portal and initiated sales and productivity report distribution to Retail Team with focus on KPI results
Partnership with LMM merchants and KWI contact to evaluate promotional pricing implementation needs and capabilities and initiated required Action Requests to KWI
Evaluation of current Traffic, Shipping, and Vendor Production manuals for format and process, made recommendations for a single, formatted manual that shows tracking and updates with process for signed agreement of compliance and acknowledgement of penalties
Sales Audit Review to evaluate challenges, and determine key store issues needing compliance
Creation of operational tools for LMM stores
Partnership with Web Team to expand and improve in store customer data collection through creation of instructions for collecting customer info
Evaluation of current register receipt from LMM store, and online return policies, to implement change to language on register receipts
Analysis and recommendations for staff payroll hours matrix adjustments
Evaluation of store associate knowledge and need for training and recommendation for stores focus on productivity and add-on selling
Evaluation of current Traffic Counter systems, contract and services, resolution of problems with SenSource tech team, negotiation of costs and proposal for additional store installations to CFO
Development of outline and format for P & P and POS Manuals and submitted to CEO
Development of Emergency Process for Office, Stores and Web
