CONSULTING SERVICES INCLUDE: (Discover, Define, Develop, Deliver, Deploy) • Project Management for Companies to Achieve and Support Excellent Customer Experience
• Retail Store Development Management (lease negotiation, store layout, construction & operations project
• management)
• New Business Development & Strategic Planning
• Assist Wholesalers In Entering Retail Arena and On-line business Building Brick & Mortar Stores
• Operations Analysis - Development and Implementation of Strategic Action Plans and Operational Controls • Development of Operational & Business Growth Initiatives to Drive Sales & Profit • Process Evaluation, Improvement, Development & Implementation • Policy & Procedure and Best Practice Development • Business Metrics and Dashboards Reporting Tools and Processes Evaluation, Development and Implementation • Technology Solution Development, Project Management, Implementation and Training • Retail Operations Management and Store Support for improvement of Customer Experience • Development and Integration of Technology tools, programs, process and reporting (Visio process flow charts
• and procedure documentation) • Operational Audits, Problem Determination, and Resolution • Loss Prevention, Store Expense Controllable and Cost Savings Initiatives
REPRESENTATIVE CLIENT PROJECTS INCLUDE:
• Initiating, implementing and managing New Store Development, POP UPs and Renovation of retail stores
• Development of Global New Store Process
• Facilitating entry into retail-centric operations within a multi-billion dollar global wholesale/retail corporation • to achieve growth objectives, and change the culture to one of a vertical organization
• Evaluation, improvement and development of strategic business and operating processes for consumer • products wholesaler • Strategy and project implementation for Direct to Consumer Products company expansion to Omnichannel business
• Evaluation of businesses to improve operational excellence and efficiencies by implementing industry best practices
• Developing Global Retail Policies and Procedures to achieve consistence globally and integration into company • Intranet
• Defining standardized Global Retail Reporting Database and Dashboards with strategic business partners • for implementation worldwide to achieve consistency of K.P.I. management and reporting
• Microsoft Dynamics AX CRM Tool development and implementation
• Development of Qlikview reporting to provide insight for improvement of the Customer Experience and Product Quality • Product development and quality control process improvement and flow documentation in Visio • Integration of third party portal data into central reporting dashboard for improved analysis capability • VOIP System development and implementation
• Retail Store Operations project management and support
• Technology Project Management and Account Service support
DIFFERENTIATION:
• Expertise in an extensive range of Retail and Wholesale Operations, Store Development, Business Process • • Development, Strategic Management and Merchandising
• Successful track record in managing specialty retail businesses
• 25 + years in retail and wholesale fashion and consumer products industry
